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WARRANTY

Our End Goal is Your Happiness

As travel is complicated enough, our mission at G9tro is to make mobile internet easy and affordable worldwide for anyone on the go. To do so, we created G9tro global Wi-Fi hotspot, embedded with our patented virtual SIM technology, to give travelers access to the best possible networks, globally. While service in each country depends on a number of factors, our team of technologists, engineers and help staff works hard to ensure each and every customer gets optimal local network performance through G9tro 's hotspot. We will gladly work with each customer at each step in their journey.

Our Warranty and Satisfaction Guarantee

Order Returns (For purchases only) Please Read Refund Policy 

In the chance that you would like to return your order, you must do so within 30 days of your delivery date and your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your returned item, you will receive confirmation from our team and your refund will be processed through your original method of payment within 10 business days.

To contact us about return instructions please kindly reach out to our team with your order details. You will be responsible for return shipping costs and must include trackable shipping service.

Owner Warranty: One (1) Year

While G9tro was designed to be an enduring travel companion, we understand sometimes products need servicing. We are happy to exchange or repair any defective units or parts within one-year of when you received your order. Please reach out to us so we can assess any product issues and help resolve.